99 Day Returns/Exchange Policy

Funtomize does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test if your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all the details described on our website before placing your order. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions, and any other details regarding your order. The policy begins from the delivery date.

The following reasons are covered by the FULL COVERAGE Return/Exchange Policy:

• If paints are chipping, Crystals fall off, Broken chains, etc, please notify us immediately via e-mail and you will receive either a refund of your purchase or an exchange within 99 days. (We will only exchange the item(s) for the same product or for item(s) equal or lesser value.)
• If we sent the wrong order or item(s), you received any broken items, the personalized info is different from what you provided to Funtomize, or the quality of the products you received is defective, please notify us immediately via e-mail and you will receive either a refund of your purchase or an exchange within 15 days.

The following reasons are covered by 15 day LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):

• If you chose the wrong size bracelet(s)/ring(s), or chain length.
• If personal reasons are due to a changed mind, personal taste, ordering numerous personalized items for comparison or sizing, or you do not see the detailed description, etc.
• Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.

Cancellation policy:

• Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
• Please note that you can’t cancel or change your purchase once we ship out your order.

The following reasons are NOT covered by our 99-day return policy, and we are not liable for these issues: 

• Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your Funtomize product. These chemicals include but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
• Items that have been resized, updated, and/or repaired do not qualify.
• Products are damaged by misuse, mishandling, or poor maintenance.
• Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
•  Any orders received after 99 days from the delivery date.
• Items that have been used and damaged within 99 days from the delivery date 

Return Service Procedure:

• To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at support@funtomize.com. If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
• Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
• The returned item should be kept in its original condition in which you received it. 
• Return address (Please contact customer service for the return address).
• Please make sure you provide us with the tracking# and receipt after you return.

Funtomize reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

For further information, you can contact Our Customer Services at:

Email: support@funtomize.com

Business Hours: 9:00 PM to 6:00 AM Sunday to Friday (EST)